INTRODUCTION TO THE HOTEL INDUSTRY

Widely speaking, a hotel is a controlled property or organization that provides guests with accommodation to stay which is for short period, where guests pay for their stay.

The hotel industry also includes overnight rooms, motels, rotels, resorts, suites, boatels, inns, guest houses, etc. Therefore the hotel industry has to maintain good relations with the travel and tourism industry.

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The detailed facilities and services are given to the guests can differ quite drastically from one hotel to another, and hotelier usually targets to attract and entice a specific kind of guest by their pricing marketing strategy, or through the set of services which offer.

The hotel industry lets you develop yourself professionally and as an individual. Not only do you enhance your professional skills, but as much you spend time working and dedication you show towards your work,  colleagues, guest, and circumstances that will put you to the test.

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The hotel industry consists of the service industry and is composed of 5 significant sub-sectors comprised of lodging service, food & beverage service, tourism, transportation, and events. At the principal, the hotel industry relates itself to issuing products and services to the person that assists in relaxation, recreation, and bracing the well-being of people. It contains distinct activities, an important goal is guest satisfaction and to provide service.

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 It is obvious that each and every country highly emphasizes the importance of this type of industry, with a faith that this is a place for employment, dispersing the income of the country, it also helps the country’s development. It is generally believed that the hotel industry brings lots of revenue for the country. So the government sector and the public sector must collaborate in promoting and encouraging this kind of business. Generally, the public sector would invest, and the government sector will support it.

The travel and tourism industry is one of the fastest-growing industries. Furthermore, the growing tourist industry is attracting people to put more in investment, therefore these circumstances would bring a lot of revenue to the country. There are enormous training, learning, and teaching in the hotel industry, to coincide with the growth of this business. In general, this is personally beneficial and profitable to the hospitality industry. Since the administrators and the operators accomplish a good knowledge of the hotel business,  it adds extra advantages to other relevant businesses.

The changing trends of travelers have led to eternally more special, distinctive, and personalized rooms experiences. Health and comfort are other new facilities of these hotels by providing in-house fitness centers and healthy diet food menus. Therefore innovation is key to success for the hotel industry.

The motive is just about as immense as the industry has deep as its radicle in history. In the past, people used to travel around the word and exactly just as today the basic requirement like comfortable beds, hygienic & healthy meals. Although unalike ancient times which were restricted in size such as inns and chambers that were for rent in a private apartment, the industry has continuously developed gradually to its great extent and with upcoming resources and technologies, pledge to do more innovation to provide comfort to every single guest.

These jobs are flattering eternally more diverse, with established departments such as front office, concierge, guest relations, housekeeping, laundry, food & beverage, accounts, human resource, information technology, engineering, club lounge, fitness centers, and also shops are available in the modern hotel industry. In this new generation, travelers do probably demand a room that matches their lifestyle as well as their budget.

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The latest technology is been part of numerous processes, operations as well as activities and it’s prospective to increase and improve the guest relationship is enormous. Involving in the industry at this time of modification is an exhilarating prospect. That’s why the hotel industry should adapt, acclimatize, and maintain the pace in the market with the competitors. It becoming apparent to assist businesses to attain high levels of personalization. Many hotel management institutions focus on training, educating, recruiting, and preparing future hotel leaders.

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The main reason is that in the hotel industry you need to work in a multi-ethnic environment. Working in a hotel doesn’t signify that internationalism within the organization put an end only at your guests, it is for the person at the reception, in the kitchen and all the offices of the hotels arrived from all region of the world and they bring down with them their language, cultural and ethnic environment, suggestion on in what way to work professionally and effectively in the industry.

It requires diverse qualities for working in the hotel industry. These qualities must be from soft skills such as communication skills, listening skills & working in a team,  and practical proficiency must be serving, accounting, facility management, revenue management as well as human resources.

As well as the most significant aspect is that you have genuinely take care of guests. As well as the ability to understand other’s feelings and dedication to put other person’s expectations and willing forward of your own and always have a smile on your face.

Guests travel and visit hotels for numerous reasons, might be a vacation, summit, or business tour for this they prefer hotel for accommodation but that too for a short period of time, they desire to have a good experience. They expect hotel employees and spokesperson to give their time, attention, and care. Precisely as people vary considerably, so does the dedication, commitment, and care every hotelier provides to the guest.

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Nowadays in rapidly growing businesses, they are just particularly more focused on making a profit and benefit, which is the prime reason for all hoteliers. Although in hotels the facilities are not restricted to rooms, food, drinks or function room, they expand to services & facilities and every time there is a way to improvise and upgrade the facilities and the service skills.

Hotels are divided into 2 categories they are front of the house and back of the house and it has various divisions which we will discuss more in detail in another blog.